Infinit-O.com Outsourcing firm with offices in the U.S., U.K. and Asia.
Gaining a Competitive Advantage Through Outsourcing
Outsourcing has become one of the most successful tools for large corporations to remain competitive in the 21st century. The advantages, however, are no longer exclusive to these organizations.
Small and medium-sized companies can now realize the full benefits of outsourcing to gain and maintain a competitive advantage in today's business environment.
At Infinit-O, we focus on each client to develop a bespoke package of solutions tailored to the business. Whether you are a start-up or an established organization, we view your business as our business and respond immediately to your needs.
Our management team, comprising British and Filipinos, with over 20 years experience in the industry is backed up by dedicated operating teams who work as an integrated virtual department of your business.
Trust Through Competencies and Capabilities
As a boutique BPO, Infinit-O ensures your access to the world’s best practices that are currently available only to large multinationals.
We develop Dedicated Operating Teams (DOT's) that act and operate as if they were an internal department of your company, without the risks and costs of setting up your own office offshore.
Infinit-O has developed a four-part operations capability framework centered around PEOPLE (a highly motivated and experienced team), PROCESSES (ability to optimize business processes), TECHNOLOGY (cost effective, innovative, and scalable implementations), and SECURITY (a highly secure work environment).
People: Retaining the Best Talent
Our number one business philosophy is to invest in a superior work environment and compensation package to attract, motivate, and retain stellar performers who can help you achieve optimum business results.
• A Western and Asian management team with over 20 years outsourcing domain experience; management that creates a unique, fun, rewarding, and results-oriented environment for all team members.
• Extensive foundation training, on an ongoing basis, for all team members. Skills include the four CS's: core skills, computer skills, communication skills, and customer service, which are critical to the success of all our clients.
• Our unique Infinit-O Value System acts as a vital mechanism to reinforce our strategic goals and values throughout the organization on a day-to-day basis, enabling all our team members to “live the values.”
Processes: Consistency with Continuous Improvement
• ISO 9001:2000 certified company wide processes
• Quality Management System for continual improvement
• Six Sigma methodology for statistical-based quality improvement
Technology: Scalable, Cost Effective Solutions
• Fully redundant telecommunications infrastructure
• Windows and Linux operating platforms flexibility
• CISCO based networking infrastructure
Security: Ensuring Data Confidentiality
• ISO:27001:2005 based security policies including employees
• 24/7 building security and CCTV cameras
• Integrated 3-level access control system using biometric authentication
• Secure workstations and password control, with no removable hardware
• 128 byte encryption/3-des VPN connections
Key Benefits and Key Difference
Key Benefits
You realize a range of benefits by outsourcing with Infinit-O. We understand that your requirements are unique, and we work with you to ensure our solutions achieve your business objectives.
The growth of our current clients prove we have exceeded their expectations. We have been commended for the following:
• Cost reductions of 30%-50% through cost arbitrage savings in labor, lower personnel costs, rental rates, and shared infrastructure costs.
• Improved return on capital by eliminating additional capital investment, plus open book pricing schemes customized to fit specific requirements.
• Fast set up of teams (within 15 days) and 24x5 operations , getting to market quicker and meeting the ever demanding client needs.
• Continuously improving customer satisfaction and performance levels by partnering with both our domain and process experts.
• Improved business controls, security of data, and more efficient processes and procedures.
Key Difference
You need a partner who can quickly respond to your needs and turn immediate requirements into tangible results.
What You Can Expect of Us
• Be a highly responsive and personal boutique operation able to meet all your needs.
• Ensure that you maintain control over your processes through our Dedicated Operating Teams, open book pricing methodology, and proven transition model.
• Build talented teams within 15 days using our proven 5-stage proprietary recruitment process and network of sources.
• Analyze, advise, and implement solutions using the combination of our Western and Asian Management team.
• Improve your performance, and guarantee that world class standards such as ISO 9001:2000, ISO 27001:2005, HIPAA, Sarbanes-Oxley, and Six Sigma are consistently maintained.
Outsourcing Partnership
You require a partner who is a domain expert and also has proven experience in outsourcing to make certain that you quickly and seamlessly realize the benefits of outsourcing.
Infinit-O specializes in the following back office processes:
Research • Research Services - financial, equity, medical, scientific, online, and market research
Finance and Accounting • Finance and Accounting Services - accounts payable, accounts receivable, general accounting, and management accounting
Healthcare • Healthcare Services – medical billing, medical coding, claims adjudication, practice management, and medical research
Financial Services Back Office • Middle and Back Office Services – performance and risk management, daily reconciliation, settlements, and a range of other professional support services customized to your specific requirements
Contact Center • Voice, Email and Chat Support - account maintenance, complaint and issue resolution, billing and payment handling, and market research
Logistics • Tracking and Tracing - inbound and outbound shipments, and online and actual status updates.
Infinit-O Overview
Infinit-O was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Its goal was to provide opportunities for small and medium-sized companies to enjoy the benefits of outsourcing.
A dedicated team armed with a clear vision, Infinit-O has evolved into a highly specialized organization providing world-class solutions, meeting clients’ demanding needs.
The Company’s vision is to become the trusted partner in business process outsourcing (BPO) and knowledge process outsourcing (KPO) solutions for small and medium-sized businesses.
The strategy is to create partnerships with clients, rendering a strong combination of business consultancy, process optimization, and the latest operational techniques and technology to provide consistent maximum performance from the outsourced back office functions.
Infinit-O is proud of its long lasting business relationships with its clients. It has become one of the highest quality providers of outsourcing solutions with offices in the U.S., U.K. and Asia.
Since 2006, the Company has been certified as conforming to ISO 9001:2000 for Business Process Outsourcing Services. Our Quality Management System shows that we are continuing to improve and exceed customer satisfaction levels.
In 2009, Infinit-O also received the ISO 27001 :2005 certification. Infinit-O's world-class delivery center for back office solutions was awarded the ISO 27001 :2005 certification by the United Kingdom Accreditation Service, the world's leading verification, testing and certification company, through its accredited international affiliate Certification International.
In 2007, Infinit-O created a unique partnership with World Vision to sponsor, support, and provide outreach programs to underprivileged children. Infinit-O staff and clients have responded positively and are now enthusiastic contributors to this program.
Contact
- Infinit Outsourcing, Inc.
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- U.S. Office: (866) 727 2504 ext. 410
- U.K. Office: (029) 2002 6301 ext. 410
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