Category:Knowledge Sharing

Knowledge Sharing, An Infinite Puzzle...

Immense changes in the online business environment have lead to a focus on knowledge as a key issue for competitiveness. Knowledge sharing however, does not exclusively rely on technical means; knowledge sharing is primary a social phenomenon.

iPuzzlebiz.vista Knowledge Sharing Strategy (Strategies for leveraging information technologies to improve customer relationships)

”There are defining moments that lead to a faster, leaner, stronger company. The only way to survive is to do business more efficiently, … it requires tighter and more intelligent linkages between suppliers and customers.”

With E-business comes the opportunity for companies to really get to know their customers--who they are and their buying patterns. Business managers need an integrated strategy that supports customers from the moment they enter the front door--or Web site--right through to fulfillment, support, and promotion of new products and services. Along the way, IT managers need an integrated set of technologies--from Web sites to databases and data mining tools--to make all of this work.

We will show both IT and business managers how to match business strategies to the technologies needed to make them work. Vista.com has already helped pioneer this set of technologies to create customer-focused enterprise in which the end results are increased market share and improved customer satisfaction and retention.

We show how our strategy can be used to ensure accuracy, identify customer needs, tailor promotions, and more. We define and implement your portal's functionality, user interface, security, and infrastructure. Much of this knowledge can only come through experience in building multiple portals. The team of business analysts, portal architects and specialists -- creating a large-scale portal has that experience.

After successfully deploying a wide variety of portal projects over the past years, the team conveys its collective experience in business knowledge sharing strategy and provide insight into all of the issues that you might face.

iPuzzlebiz.vista Pilot Program Iterative Development Cycles

An iterative life-cycle is based on successive enlargement and refinement of client's project through multiple development cycles of strategy development.

The strategic project grows by adding new functions to your portal and/or business contents within each development cycle.

Advantages of iterative development include:

The complexity of knowledge sharing is never overwhelming. Early feedback is generated easily by the client, because implementation occurs rapidly for a small subset of the project.

Key Pilot Program Components and Upgrade Options: Individual One-On-One Computer & Software use Training /Consultations Efficient use of Vista Technology in Home Office Efficient use of Vista Technology in Business Office Consult with you and/or clients to develop and document web site requirements Consult with you and/or your sale manager to evaluate the online activities of sales departments in commercial, industrial, wholesale and other retail establishments Prepare mock-ups and storyboards Develop web site architecture and determine hardware and software requirements Consult with you and/or your marketing manager to establish online distribution networks for products and services, initiate market research studies and analyze your findings, assist in product development, direct and evaluate the online marketing strategies of establishments Source, select and organize information for inclusion and design the appearance, layout and flow of the web site Create and optimize content for web site using a variety of graphics, integrated database, animation and other software Consult with you and/or your advertising manager to evaluate the online activities of firms and departments that develop and implement advertising campaigns to promote the sales of products and services Create a variety of interactive media software products May lead and co-ordinate multidisciplinary teams to develop web site graphics, content, capacity and interactivity Video/Audio shooting

iPuzzlebiz.vista Knowledge Sharing Strategy Promises to small business owners

Quick and reliable way to buy and sell products Ability to integrate with suppliers and customers Improved inventory and distribution visibility Increase interaction on requirements/solutions Lower cost channel to broad market Up-to-the-minute, accurate information on products and market pricing Fast, efficient matching of supply and demand What Does a Successful iPuzzlebiz.vista Strategy Implementation Look Like?

Commerce – allows users to conduct real business w/ solid application and trading services and provides tools to help users do their jobs better Content – attracts and retains users with compelling content w/ accurate and up to date product catalogs, notices, and trading partner education Community – appeals to common interest groups with personalized, dynamic content

iPuzzlebiz.vista Strategic Pilot Program: PEOPLE, PARTNER and APPLICATIONS

We identify current knowledge sharing practices at your business online, as well as to see how it could be improved by looking at respondents view on knowledge and knowledge sharing, what business knowledge you would like to share and how, as well as which incentives and barriers to knowledge sharing that exist in your business environment.

The creation of a strategic pilot program in ipuzzlebiz.vista will apply your business knowledge sharing practices in real action to meet real challenges. To walk the talk across World Wide Web.

Forming a Workable iPuzzlebiz.vista Knowledge Sharing Strategy requires enterprises to ask 4 key questions:

What already exists? What are the needs? What capabilities to address these needs can be leveraged from internal/external sources? What adjustments should be made, including systems that should be collapsed/abandoned? The strategies applied through the pilot projects in ipuzzlebiz.vista will be developed by Vista Technology.

These pilots will also be instrumental in aligning knowledge sharing components with elements proposed by your company like Strategic Direction, Human Resources and Training and Learning and will allow for capturing critical insights to be considered for the progressive unfolding of the barriers and incentives to knowledge sharing that exist in your business.

Overall the role of ipuzzlebiz.vista is to oversee the implementation of the Knowledge Sharing Strategy of Vista Technology in your company. It provides advice and support to ipuzzlebiz.vista members that have been aplied to develop knowledge sharing practices using Vista Technology.

iPuzzlebiz.vista Knowledge Base and Service

Three components are essential to business knowledge sharing: people, business processes, and technology. In order to share business knowledge, your online presence must promote a culture connected by a "shared privacy policy and terms of use" in the value of sharing and doing business online.

This includes knowledge denoting business methods, analytical and operational capabilities, as well as the organizational awareness of these capabilities.

It also provides clarity over system resources and shortfalls as well as enhanced productivity and lower cost, due to efficiently applied best practices.

Processes that promote sharing must be transparently introduced into the day-to-day activities of your business and technology must be in place to facilitate and enable sharing across time and space.

Project Management: Managing your company's entry into the new market Research: Market, marketing, trade research, competitive research, government and regulatory environment acquisition or alliance partner search Market entry strategy and pricing Direct marketing: strategy and implementation Lead generation planning Help desk and call centre strategy Logistics and distribution planning Working capital: Receivables, PO financing, LCs Business and marketing plans Establishing agents/distributors/partners Establishing your corporate presence, branch office or subsidiary Training your international trade staff: classroom and onsite coaching Accessing canadian government programs.

ipuzzlebiz.vista also determines the organisational needs for overall document management as a core element of knowledge sharing and works with MIS and others in your company to setup the proper implementation of Vista Tools and complimentary services for your business.

What’s in Store in the Short Term?

Ongoing IT investments in back office (ERP’s) and Web business processes Continued integration efforts horizontally across functions, and vertically with web business processes Ongoing pilot evaluations of “state-of-the-art” commercial services and products to mitigate owned IT product weaknesses, and replace out dated /out classed software in in support of current business processes.

What is in store for the Long Term?

The long range picture:

Ongoing Online Business Process Re-engineering Adoption of “state-of-the-art” commercially available standards-based services in support of identified areas of owned IT product weaknesses and in support of the identified business process needs Final Thoughts

Emphasis on outward facing and responsiveness to customer demands Interactive portals & online transactions make boundaries transparent Continued push for business process redesign Emphasis on adoption of open standards and commercial best practices Fundamental changes in systems approach (loosely coupled) Web-based processes will dominate once trust issues (privacy/security) are satisfied