Ucn.net provides a hosted call center solution for businesses.

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UCN's inContact offers ACD, IVR and CTI integration with most ADO/ODBC databases

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About UCN

By combining our affordable by-the-month pricing model, with our flexible application development environment, UCN is able to deliver enterprise-class contact center productivity to any size business.

Company Overview

UCN, Inc. (OTC.BB: UCNN) began in 1997 as a reseller of telecommunication services. After a series of strategic acquisitions commencing in 2002, UCN emerged in 2003 with a new product approach that combines an innovative national voice over IP (VoIP) network with on-demand, hosted proprietary telephony software for contact handling/contact management applications. The new hosted product addresses the business need to deliver a quality customer contact experiences, while increasing the productivity of those who handle the contacts. UCN is changing the way mission critical customer contact applications are delivered and priced for call centers or for any business or department seeking to improve how it manages the productivity and quality of its customer contact opportunities.

Today, the marketplace for contact handling solutions is a $28.7B (estimated US), fragmented market segment, served by multiple vendors many of whom offer prohibitively expensive onsite hardware/software solutions that require significant up-front investments to purchase, ongoing annual maintenance fees, and significant technical expertise to integrate and operate over the life of the equipment. While top-end solutions dramatically improve worker productivity, only a small segment (approximately 10%) of all US-based call handling operations – typically those with 200 or more seats -can afford to implement these applications. As a result, the middle 90% of the business market is notably under served. Furthermore, many operations – from large to smaller - have not made significant telephony equipment or software purchases, according to various IT spending reports, and are working with old or limited function systems. Some companies are operating with PBXs that are 5 to 10 years old at a time when corporations are seeking ways to improve the quality of each customer contact, while reducing costs without big IT investments. Our on-demand inContact solution addresses this requirement without adding complexity to the onsite infrastructure. In fact, inContact can supplement most any existing PBX or phone system with advanced contact handling features, with no impact to the existing infrastructure.