NetRaker.com
Title
Customer Experience Management
Description
Keynote Systems (Nasdaq "KEYN") is the worldwide leader in services that improve online business performance and communications technologies. We help over 2,300 corporate customers become "the best of the best" including Dell, Expedia, eBay, American Express, Verizon, ESPN Mobile, Microsoft, BP, E*TRADE, FedEx, Caterpillar, Nissan and Disney.
The business premise supporting Keynote's mission is: "Online businesses can't manage what they don't measure." As an independent and trusted third-party, Keynote provides IT and marketing executives with unbiased benchmarking data, competitive analysis and operational metrics from the customer perspective. This data measures service levels and customer experience of Web sites, broadband services and mobile communications. With this broad view on overall performance, our customers strengthen their competitive position by constantly improving the quality and effectiveness of their online infrastructure, applications and content.
Known as The Internet Performance Authority®, Keynote has a market-leading infrastructure of 1,600+ measurement computers and mobile devices in over 114 locations and 66+ metropolitan areas worldwide. Our computers monitor and test service levels (site responsiveness and reliability, load capacity, content validity and application behavior) in real time. Additionally, Keynote has a panel of over 160,000 consumers who participate in interactive Web site tests to assess user experience. These online tests capture customer attitude and behavior to answer the critical "why" behind the "what." No other company can provide the full picture of the real time online experience from the customer perspective the way Keynote can. Our geographically distributed measurement services, on-site monitoring appliances and independent research ensure that our customers outpace their competitors.
Additional Information
Related Domains
- Companies And Consultants
- Computers
- Content Management
- Diagnostics
- E Business
- E Commerce
- Ems
- End To End
- End User Experience
- Enterprise Management System
- Human Computer Interaction
- Inside The Firewall
- Integration
- Integrity Testing
- Load Test
- Load Testing
- Micromuse
- Outside The Firewall
- Performance Data
- Performance Measurement
- Performance Metrics
- Quality Of Experience
- Root Cause Analysis
- Stress Testing
- Tivoli
- Unicenter
- Web Infrastructure
- Web Site Performance
- Web Transactions