FrontRangeWarehouse.com
Title
Discount Tools: Quality Discount Automotive Tools, Discount Construction & Industrial Tools at Wholesale Pricing
Description
For defective items, there is a 10 day return policy other than the brand names, ie., Skil, Milwaukee, Ryobi, Ridgid, etc., which are covered under their perspective manufacturing company. Please e-mail us for a return authorization number and include a short explanation of the problem or defect prior to sending any product back to us. Never send a package to the manufacturer, unless we tell you to do so. We will send you a return label. When returning the item, please write the reason for your return on the back of your original packing slip or invoice, you may wan't to make a copie for your records. Enclose the original invoice & packing slip in the carton, package the item securely, and send it to the address on the "Contact Us" page or to the address given you in the e-mail from us that includes your return authorization number. Please note that we can refund shipping costs only if the return is a result of our error. A new item (the same) will be sent to you upon receipt of the defective item.
If you need to return an item due to shipping damage, e-mail us and attach the original invoice number you received from the Website for a return authorization number. Write a short explanation of the damage. File a claim with UPS or the carrier within 24 hours of receipt of the shipment. We will immediately arrange for a replacement item to be shipped to you. A return label will be included so the damaged item can be shipped back to fulfillment center/warehouse. When you receive the return label place it on the original packaging and give it to UPS or follow the instructions of the carrier. It will be shipped back to us at no charge to you.
IF THE ITEM HAD AN OPTION FOR ADDITIONAL PACKAGING AND YOU CHOSE NOT TO PURCHASE IT YOUR RETURN FOR DAMAGE WILL BE DENIED.
