FluencyVoice.com is Fluency Voice speech recognition solutions.\
Title
Fluency Voice Technology - Speech recognition applications for call centres
Description
Introduction
Fluency Voice Technology is a leading provider of packaged speech recognition applications for use in call centres. Our solutions enable enterprises to significantly reduce costs and enhance customer service by automating much of the high volume call centre activities. Key sectors for which Fluency has developed applications are Financial Services, Travel & Transport, Utilities, Telecoms and Retail. Fluency has always been at the forefront of speech recognition and has changed the way in which businesses use speech by introducing the first ever packaged speech application in 2002.
History
Fluency was created as a spin-off from the Voice Research & Development team of netdecisions, the leading technology group. This R&D Operation was established in Cambridge in 1998 and focused on the development of speech recognition systems based on the VoiceXML standard.
Fluency became a separate entity in May 2001 in order to commercialise this technology research. The company began the creation of a software development platform specifically aimed at automating call centre activities. This platform became Fluency’s VoiceRunner.
Address
United Kingdom - Head Office
- Fluency Voice Technology Ltd
- Hythe House, 3rd Floor
- 200 Shepherds Bush Road
- London W6 7NL
- United Kingdom
- Tel: +44-(0)-20-8237-6262
- Fax: +44-(0)-20-8237-6263
- Email:
United States
- Fluency Voice Technology Ltd
- 225 Franklin Street
- 26th Floor
- Boston, MA, 02110
- United States
- Tel: +1 401 952 7847
- Fax: +1 617 217 2001
- Email:
