EffectNet.com
Title
Customer Care IVR Solutions
Description
Parus Interactive, a recognized leader in speech-recognition technology and data solutions, announced today that it has been selected as a recipient of Customer Inter@ction Solutions’ Speech Technology Excellence Award. The annual awards program evaluates nominated buyer and service provider relationships and publicly honors the vendors that provide the biggest competitive advantage. The editors of Customer Inter@ction Solutions recognized Parus Interactive as a winner based on its proven ability to help the National Retail Federation improve its bottom line through the use of self service phones and kiosks at Retail’s BIG Show 2006.
“Speech technology is becoming more prevalent—not only in telephony-based applications, but also in hand-held computers, kiosks and mobile applications,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions. “The 2006 Speech Technology Excellence Award winners give their customers a competitive advantage over contact centers failing to embrace speech solutions.”
Parus Interactive provided the National Retail Federation with an automated service that allowed attendees at its BIG Show 2006 to retrieve valuable conference information using speech recognition technology. By dialing 888-NRF-3366 or visiting a specially designed kiosk on the show floor, attendees were able to get show times and registration information, special event information and reminders, host hotel information, and exhibitor booth numbers. Attendees also had the option to schedule private meetings with exhibitors via Parus’ automated service. With these voice-activated self-service options, the National Retail Federation was able to enhance the experience of BIG Show 2006 attendees and exhibitors while maximizing their time at the show.
