Avaya.com is Help with building a business plan
Avaya.com
Avaya.com focuses on Avaya, a multinational telecommunications company specializing in enterprise telephony and call center technology. It is a member of S&P 500.
Avaya was previously the Business Communications arm of Lucent Technologies until it was spun off in October 2000. Since then, the company has unloaded its interests in manufacturing and connectivity and replaced these with new businesses that focus on its new product set, such as Vista, VPNet. Quintus, Routescience, Nimcat Networks, Spectel, and Traverse Networks.
The company has expanded rapidly in recent years, acquiring Tenovis and Ubiquity Software in Europe and a large stake in Tata Telecom (now Avaya Global Connect) in Asia.
As of end-2006, Avaya had 20,000 employees, including around 8,000 outside of the US. Its corporate headquarters are at Basking Ridge, New Jersey.
Products
Avaya.com features a comprehensive run-down of the company's key products in IP Telephony, Contact Centers, Unified Communications and Communications Enabled Business Solutions.
Avaya.com clearly explains some of the key facts that a prospective customer should know about what Avaya can do, such s "What's the difference between IP Telephony and VoIP?", "How can a business use outbound communications for relationship building, yet not annoy its customers?", "What does true Mobility mean to your employees, or your boss?" and "What’s the true cost to your business if communications go down?"
Through its communication equipment and software, the company is able to integrate voice and data services for the benefit clients such as large corporations, government agencies, and small and medium-sized companies.
The company has state-of-the-art phone systems for business that combine IP telephony, messaging, Web access, and interactive voice response.
Avaya.com demonstrates the role Avaya Global Services unit as a consultant and provider of international managed services.
At end-2006, Avaya.com reported company sales of $5,148.0M and a net income of $201.0M. In 2007, Avaya agreed to a buyout by Silver Lake Partners and TPG Capital amounting to $8.2 billion.
Officers:
- Chairman: Philip A. Odeen
- President, CEO, and Director: Louis J. (Lou) D'Ambrosio
- COO and Director: Michael C. Thurk
Competitors:
- Alcatel-Lucent
- Cisco Systems
- Nortel Networks
The Web site also promotes an A to Z of Avaya products, divided into categories such as Communications Enabled Business Processes, Converged Infrastructure, Infrastructure Hardware, Intelligent System & Network Management and the like. The centerpiece articles of the IP Telephony section include information on how SIP or Session Initiation Protocol can transform a company's communications, how a business can integrate communications with service oriented architecture and and how to expand IP Telephony with SIP. There are also solutions demos for site visitors about using centralized management and communications for branch offices and how a business can improve its connections through SIP.
Contact Centers
This section features an overview of topics such as Speech Recognition: Enhancing Customer Interactions, SIP Contact Center Impacts, Call Center Resource Management and Operating Your Contact Center with IP Telephony.
Among the products listed in the Contact Center section are MultiVantage Communication Services, MultiVantage Customer Interaction Suite of Applications, MultiVantage Telephony Applications and Products for Small Business. Services include Consulting & Systems Integration, Managed Services, Product & IP Support and Security & Business Continuity.
Centerpiece articles in this section include information on how a contact center operates better with IP Telephony and a comparison between a call center and a contact center.
Languages
English
Address
- 6464 185th Ave NE
- Redmond WA 98052 US
Additional Information
Related Domains
External Links
- Stock: AV
- Alexa: Avaya.com
- Partnumber.org: Avaya Part Numbers
