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Research by AT&T indicates that 70% of all business calls are put on hold. The average time spent on hold is 45 seconds. If you put just 10 calls per day on hold, that adds up to more than thiry-two hours per year.
Research by AT&T indicates that 70% of all business calls are put on hold. The average time spent on hold is 45 seconds. If you put just 10 calls per day on hold, that adds up to more than thiry-two hours per year.