VirginMedia.com is the Broadband, TV and Landline Phone arm of [[list/the-virgin-group|The Virgin Group]]
Virgin Media
VirginMedia is the first in UK to bring out a bouquet of flowers – TV, Phone, Mobile as well as Broadband – all tied down to one address. New seeds are about to sprout in the world of entertainment and communication. VirginMedia is just waiting to collect and put them in the digital vase right next to the armchair of the customer. The world is crowding in at one point and VirginMedia are the pioneers plucking, picking and tying the knots at one point of meeting. The combination consists of TV with the customer in the driver’s seat, superfast and dependable broadband, phone packages that meet specific individual needs and mobile services in tune with personal requirements.
Virgin Mobile customers who have enjoyed this streamlined service for years are well aware that there is experience and integrity backing the bouquet offer of VirginMedia. It is not just mere talk and bombast. At the heart of the enterprise is responsibility towards corporate and social interests. The impact of any action on the environment and community gets top priority.
With one foot firmly entrenched in the social and environmental ground reality the other foot of VirginMedia pushes forward to explore the world of new entertainment and communication zones that can be brought to knock at the doors of the British public. The enterprise aims to be not just all excitement and vibrating fun but simple and easy to operate. VirginMedia helps them by helping the public.
Working Conditions
The working conditions at VirginMedia make employees feel energized to put their best foot forward. Customers meet honest smiling faces backed but integrity and courtesy. At every bend and corner the issue of environment and society pops up at VirginMedia. The go-go word is CSR – Corporate Social Responsibility.
Responsibilities
VirginMedia carries on its back its commitment to observe zealously all legal and mandatory regulations. Not content with mere observance, the company wants to overshoot its goals and set up new initiatives that can be emulated by others. The practice starts from the basics of design before proceeding to the stages of delivery, use and disposal. Waste levels are low and whatever is unavoidable goes through the recycle process. Recycling is the mantra of VirginMedia with the focus on water, energy, transport and waste. For this VirginMedia is guided by Energy Management System. The push is given by CSR experts.
Customer Care
Individual needs are given due attention in VirginMedia. It sees to the customer’s billing services. Cannot read it? Just dial VirginMedia to get help. A standing order can be made for getting bills in large print. For those with weak eyesight there is the alternative of getting bills in Braille format. Details of where the bill can be paid are given. For customers with other impairments there is an audiocassette with details, at extra charge. Protected Services makes the customer feel comfortable that even in the case of unforeseen circumstances, like a sudden hospital confinement, bills will not go unpaid. By this scheme a friend or relation is nominated to see to emergencies. Even after this if the customer’s bill remains unpaid then reminders are sent after 30 days. By agreeing to Payment Plan outstanding dues will get cleared with a downgrading of VirginMedia services.
- VirginMedia understands recurring problems with the Web. For disabled surfers everyday jobs like checking mail etc can become an onerous task. Under the Act concerning the disabled, companies like VirginMedia give the guarantee that the world of the Internet is made easier. It is a challenge to make a site available to all by exerting creativity and professionalism and combining it with innovation.
- VirginMedia’s free text phone service is invaluable to those who are deaf or suffering from speech impairment. Customers can contact Directory Enquiry Service, free of charge, in case of difficulty holding and or reading the standard telephone guidebook.
- VirginMedia gives top priority to faults for those who are totally dependent on the telephone and are ill or housebound. Customers requiring special equipments to meet their needs can benefit of the choices offered by the company that can be rented or bought.
- VirginMedia offers subtitles when the broadcasters provide these. Audio description can also be availed of on many programmes and channels.
- VirginMedia never rests on its oars. At the moment it is coupling with Virgin Unite for various charitable activities involving the disenfranchised young as well as the community at large. The company knows that in order to flourish the roots of the tree have to be watered and nourished.
Languages
English
Address
- 120 Campden Hill Rd .
- London W8 7AR UNITED KINGDOM
Contact
- Virgin Enterprises Ltd, Domain Administrator
-
- 818-591-4503
