Longs.com
Longs Drugs
As the official Web site of Longs Drug Stores, Longs.com promotes the company's core values, particularly its attention to customer service, where it is known for being short on hassle and long on service.
Longs Drug Stores boasts of around 500 stores in the western United States and Hawaii, making it one of the leading drugstores in the country.
Longs' top management has given its store managers the freedom and autonomy to select its stores, merchandise and promotions. As such, Longs stores have strong local flavor and carry specialty items that are in demand in the areas they serve.
Longs generally has bigger outlets than its rivals and regularly exceeds the industry average in selling higher-margin items like food, cosmetics, greeting cards and over-the-counter medications.
The company's subsidiary, RxAmerica, provides pharmacy benefit management services.
For the fiscal year ending January 2007, Longs Drug Stores posted sales of $5,097.0M and net income of $74.5M, representing 0.8% growth. The company had 21,900 employees at that time.
- Officers
Chairman, President, and CEO: Warren F. Bryant
EVP and COO, Longs Drug Stores California: Karen L. Stout
EVP and CFO: Steven F. McCann
- Competitors
CVS/Caremark
Rite Aid
Walgreen
Products and Services
A quick glance at the Longs Drug Stores Web site is enough to tell you about the diversity of the company. Aside from the usual drug stores offerings, such as online prescriptions and purchasing options, the site also strongly promotes its Photo Center. In fact, the Photo Center is the main visual of the site, promoting its one-hour digital photo processing and other services, including order enlargements and CDs. Longs also has a "Free Rewards" card for customers in support of its photo services.
The Web site's e-fills service is an easy and convenient way for customers to fill new prescriptions or refill old prescriptions. There is a simple easy-to-fill form to assist customers. In addition, the Web site offers to call its customers' doctors if no refills are available.
Aside from the Photo Center, another visible non-drug store service is the Shop Longs, which offers a wide array of products. There are the standard health and wellness products such as analgesics, anti-fungal treatments, breathing aids and the like as well as personal care products like deodorants, hair and mouth care products and shaving accessories. There are also baby care products like diapers, feeding supplies and even toys. But there are also other products that are probably more appropriate for a department store, such as paper, stationery, art supplies, cameras, batteries, cosmetics, eyewear and a wide assortment of gift suggestions for him and her as well as for the kids.
Shop Longs also gives customers the option of placing their orders online for added convenience. Orders may be delivered either at home or the office.
Customer Service
The Longs Web site boasts of a terrific customer service component, offering a number of ways to make things easier for their customers. Customers may inquire online about a host of drug-store related things, including questions about the Web site's policies and procedures. The site features an informative FAQ and a Help page. There is also an "Ask Your Pharmacist" section where customers can submit their queries online and receive responses from the company's staff of highly trained specialists.
Languages
English
Address
- 141 N. Civic Dr
- Walnut Creek CA 94596 US
