Lexus.co.uk UK automotive website for manufacturer Lexus, a Toyota branch
Title
Lexus (GB) Ltd
Description
Lexus has once again topped the J.D. Power and Associates UK Customer Satisfaction Study, claiming the 2006 Gold Award for an astonishing sixth successive year. The luxury car brand scored a total of 873 points out of 1000 in the ownership satisfaction survey, well above the industry average of 791 points.
In addition to topping the rankings for overall satisfaction, Lexus was the industry leader in three of the four key measures; Quality/Reliability, Service Satisfaction and Vehicle Appeal.
The exceptional level of customer service offered by the Lexus network of Centres was recognised with the brand earning the highest Service Satisfaction score, 899 points. Lexus ranks in first place for all five sub-measures within this category including Service Advisor, Dealership Facility and Service Quality.
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