GeneSysLab.com customer interactions and integrated contact center solutions
Title
Genesys - Contact/Call Center Software
Description
Realize the full potential of your customer interactions with integrated contact center solutions from Genesys.
How you deal with customers drives your business success. With Genesys you can stop customer frustration, drive contact center efficiency and accelerate business innovation.
Genesys stops customer frustration. The instant your customer calls, you see all previous interactions they've had with your enterprise and know what they need right now. Customers are connected to the right resource — the first time. This empowers your agents to know just what to say to provide highly responsive service. Calls are routed efficiently which means faster service, fewer transfers, quicker issue resolution, no more frustration.
Genesys drives contact center efficiency. From disparate call centers to an integrated, virtual contact center, customers have a consistent experience and are connected to the right resource — even someone outside the contact center. Convenient, self service options expedite service while reducing handle time and service delivery costs. Genesys integrates with more leading hardware and software systems than any other vendor including IP environments. You realize a boost in agent productivity. Genesys helps your team better utilize downtime and avoid job burnout. Genesys also provides comprehensive reporting for a clear view of your operations.
Languages
English
Address
- 2001 Junipero Serra Blvd
- Daly City CA 94014 US
Additional Information
Related Domains
External Links
- Alexa: GeneSysLab.com
